Privacy Policy

The data controller is Clinic Agatas Ltd., Linkuvos st. 60, Kaunas, Lithuania. Email info@clinicagatas.com. Phone (Lithuania) +370 602 26118. Phone (Irish patient coordinator) +353 871 753 061.

When you use our enquiry form or contact us, we collect identity and contact details (full name, email, phone), your preferred consultation date, health data (the nature and location of your pain, a description of your condition, and any medical information, scans or history you share), reimbursement data for your HSE Cross-Border Directive application, and the content of correspondence. We do not knowingly collect data from anyone under 18.

We use your data to respond to your enquiry, provide medical consultations, treatment and post-operative care, coordinate travel and rehabilitation, prepare your HSE reimbursement documentation, keep records required by law, and communicate about your care. Legal bases under the GDPR: your explicit consent (Article 6(1)(a) and 9(2)(a)) when you submit the form, which you can withdraw at any time; provision of healthcare (Article 9(2)(h)); performance of a contract (Article 6(1)(b)); legal obligation (Article 6(1)(c)); and legitimate interests (Article 6(1)(f)).

Only where necessary: our medical team; our rehabilitation partner Egle Rehabilitation center (Birstonas); the HSE in Ireland for your Cross-Border Directive claim; your GP; and trusted processors (hosting, email) under data-processing agreements. We never sell your data or share it for advertising.

Your data is processed within the EU (Lithuania and Ireland). Any transfer outside the EU/EEA uses GDPR-required safeguards.

Enquiries that do not result in treatment: 2 years, then deleted. Patient medical records: as required by Lithuanian medical-records law (longer than 2 years). Reimbursement documentation: as required by law.

Encrypted (HTTPS) transmission, appropriate technical and organisational measures, access restricted to staff who need it.

Access, rectification, erasure (subject to medical-record retention duties), restriction, objection, portability, and withdrawal of consent. Contact info@clinicagatas.com; we respond within one month. You may complain to the Data Protection Commission in Ireland (dataprotection.ie) or Valstybine duomenu apsaugos inspekcija in Lithuania (vdai.lrv.lt).

See our Cookie Policy.

We may update this policy; the Last updated date shows the latest version.

Clinic Agatas Ltd., Linkuvos st. 60, Kaunas, Lithuania. Email info@clinicagatas.com. Phone +370 602 26118 (LT) / +353 871 753 061 (Ireland).